central view of pending tasks and important information widgets. Get one click control
of all Customer Care / Support activities. Provides incident management support
for enhanced customer service. More..
You might have signed multiple Agreements with varying SLAs with your customers
or you might like to keep internal default SLAs. Define SLAs as per your requirements,
modify if the business requirements change.
More..
Remove the manual work of assigning tickets to groups or support reps, create business
rules and assign tickets automatically. Track ticket status and manage the assignment
workflow dynamically. More..
Provide Customer Support / Service teams with a single system for trouble ticket
creation, prioritization, routing, tracking and closure. Provide flexibility of
multiple contact points like phone, email, web to your customers and have a single
system at the backend. More..
EazeSupport is designed for multi country deployment where the customers and support
teams might be sitting in different time-zones and each customer might have different
calendars. Create groups of Support Representatives by geography, skill or customer
to track ticket assignment. More..
Get challans and reports in the desired format. Update submission details in the
system. Download reports in pdf or excel. Get custom reports built for your specific
requirements. More..
Get alerted when your salary is processed and slip is available for download. Get
alerts for pending tasks like declarations. More..