Customer Service tools for Small and Medium Sized Enterprises

EazeSupport integrates seamlessly with various channels allowing the Support team and Customer multiple touch points

• Allow customers and prospects to interact through various channels including email, phone and web
• Automate activities around ticket assignment, follow-up and reporting
• Use support data to build and expand the knowledge base
• Integrate with calendar, business hours across time-zones and multiple teams
• In case of any conflicts or differences the data captured in the software can be used as factual information
• Balance our work load through automatic assignment rules or manual overrides