Trial accounts will allow you to use the application with a limited number of users,
for example a trial account of EazeHR can be used with 3 users. Also some advanced
features like customized reports, configurability of setup are not given in Trial
accounts. We also reserve a right to block Trial accounts if the usage exceeds pre-specified
limits - these limits are enough for normal working and allow us to control malicious
We are aware of the importance of maintaining the confidentiality of your data.All
the data transfer and communication between your machine and our applications on
the internet is through a secure SSL connection ensuring that all communications
Under no circumstances any one from our team gets access to your data without your
permission. We need to access your data for the following reasons
- to provide you any services like QuickStart, Data Migration
- to carry out database administration functions like Archival, Maintenance, Retrieval
Only one person from EazeWork who is designated as your Customer Manager has access
to your application in the same manner as your Application Administrator. He can
only see the Setup section and no part of the application transactional data. We
also conduct regular vulnerability assessments of the network, application and system
through internal and third party audits.
Please refer to Privacy & Security Policy
for more details on Data Privacy and Security.
Click on the link to download our
You need a basic computer with any browser like Explorer, Firefox, Chrome and an
internet connection. We recommend that you have a current anti-virus solution, you
would also need Adobe Reader to be able to view reports. For exporting to standard
report format you would need access to Microsoft Excel or Google Docs.
Without internet accessing the application is not possible. You can access the application
from any location which has internet access there is no local setup and you don’t
need to carry your laptop or desktop.
You will get licenses to use the application for as many users as you want and you
pay for. There is no permanent license and after you unsubscribe you will not have
any access rights.
For paid users we keep the data and configuration in our servers for a period of
3 months after you unsubscribe. On completion of this period your data and configuration
is permanently deleted. If you renew your subscription within the 3 month holding
period you can continue using the application with your pre-existing data. For trial
users this period is 1 month.
You do have an option to instruct us to delete all your data without waiting for
the 3 months cooling period when you are cancelling your trial or paid subscription..
We are fully committed to ensuring that you use our applications to the fullest,
there are a range of support services designed to help you through the various stages
of your application usage experience. Please refer to the application pages where
details of support provided with each edition are given. As a paid user you will
get email support from a named EazeWork person who will be your Customer Manager.
You can also chat with our Support team to get technical or application support.
Trial users can get chat support but will not have any Customer Manager assigned.
We provide full flexibility, although we would hate to see you go but you can unsubscribe
anytime and your refund will be processed within 7 working days. Please see our
Cancellation and Refund Policy for more details.
You can upgrade to a Paid subscription or a higher Edition or downgrade to a free
trial or a lower cost edition anytime. In case of downgrades your payments will
be adjusted to reflect the subscription fee of the Edition you have moved to.
SaaS stands for Software as a Service; it is a new way of delivering software to
the end users. While traditionally software was installed either on dedicated servers
in your office or in desktops SaaS applications are hosted on secure internet servers.
This brings down the cost of maintaining and delivering the applications significantly.
We guarantee a 99.90% uptime. This translates to a downtime of 8 hours and 45 minutes
over a year. In case we are not able to give you this uptime due to events at our
end we will provide you with Service Credits. Refer
Terms of Service to see the policy on Service Credits.
The applications are hosted in a state of the art Level 3 data center with career
level support in US and India. The entire infrastructure is monitored 24x7 through
a NOC and any failure acted upon immediately. Data center is ISO 27001 certified
ensuring that sensitive customer information remains secure.
We prepare for every potential disaster. At the Data Center level all transactions
are mirrored almost instantly, making interruption of service related to hardware
problems or data issues virtually impossible. If one of these facilities goes down-because
of a natural disaster, for example- the software will automatically fall back to
the mirrored site with minimal interruption. Disaster recovery is a charged service
and is available to paid customers who subscribe for it.
Also all data is protected through regularly scheduled full and incremental backups.
Backup data is kept in a secure offsite backup location via secure connections on
a regular (scheduled) basis.
EazeHR, EazePay and EazeSales are available; EazeSupport
are available for a beta and will be launched in July 2011.