Access predefined reports and can also get custom reports created as per your company’s requirements. Reports can be downloaded in excel or pdf forms. They can also be received on the registered email.

Various views of data are available in the reports section and these help in decision making and planning of work:

• View Tickets by – Support Rep, Customer, Mode, Priority, Escalation status
• Focus on the high priority tickets or those under escalation
• View the work load on individual support reps by assessing the severity and complexity of tickets assigned to them
• Proactively manage escalations by focusing on tickets which are nearing a SLA violation