Predefined alerts are available in the application. These alerts can be activated or deactivated based on your requirements from the setup. Custom alerts can also be designed based on your requirement.

Examples:

• Ticket assignment alert - received by a Support Rep whenever a ticket is assigned to him/her
• Ticket pending for assignment – ticket lying unclaimed in a group, alert is received by all group members
• Ticket status alert – whenever the ticket status is changed this alert is received by Customer Owner and the Group Leader
• Feedback received – whenever customer feedback is received a summary of feedback comes to the Customer Owner and the Support Representative.