Have information you need one click away
Support Representatives can view the status of critical tickets and tasks from central
helpdesk. Managers can identify tickets that need immediate attention.
EazeSupport comes with an inbuilt dashboard which provides Customer Service Representatives
and Team Leaders a snapshot of the status of all their important tickets and pending
tasks with deadlines. Through the dashboard your employees will be able to be access
all their pending tasks and get notifications on what needs to be done.
Key features of the dashboard are:
Customizable Widgets – you can control what you
see when you login to the application and it helps in managing a clean clutter free
workspace
One-click accesses – most of the pending tasks are shown as alerts and have hyperlinks
to take you the page where you can perform the action and close the task
Common across applications – in case you are subscribing to more than EazeSupport
this dashboard integrates your view across all applications with this Service Software