EazeSupport

Arm Your Support Team With The Best Customer Service Software. Turn Customers Into Advocates

  Request a Demo

Learn

Our Modules

EazeSupport comes prepopulated with all these modules..

Phone

Ticket Dashboard

Central view of pending tasks and important information widgets. Get one click control of all Customer Care / Support activities. Provides incident management support for enhanced customer service.

Phone

Customer & Contact Mapping

Customer level data is captured on working hours, SLAs, key contacts, escalation matrix. This allows to uniquely configure the ticketing system for all customers. Customers can login and register their tickets or track status of their tickets. After the tickets are closed some tickets can be pickedup for a survey and a feedback is solicited from the customer.

Phone

SLA Management

You might have signed multiple Agreements with varying SLAs with your customers or you might like to keep internal default SLAs. Define SLAs as per your requirements, modify if the business requirements change.

Phone

Assignment rules & Workflow managment

Remove the manual work of assigning tickets to groups or support reps, create business rules and assign tickets automatically. Track ticket status and manage the assignment workflow dynamically.

Phone

Ticket Resolution

Provide Customer Support / Service teams with a single system for trouble ticket creation, prioritization, routing, tracking and closure. Provide flexibility of multiple contact points like phone, email, web to your customers and have a single system at the backend.

Phone

Support for multiple Time-zones & Calendars

EazeSupport is designed for multi country deployment where the customers and support teams might be sitting in different time-zones and each customer might have different calendars. Create groups of Support Representatives by geography, skill or customer to track ticket assignment.

Reports

Reports

View and download ticket summary or details by customer, ticket type, SLA status and review root cause analysis.

EazeSupport Features

EazeSupport is web based customer support software built to provide support reps with an intelligent and flexible platform for all their help desk requirements. There are various elements of the application which work together seamlessly and provide the support teams the help they need.


Designed for Service Providers


Service Providers need a robust ticketing, incident management tool. Our ticketing functionality has been designed specifically to meet the requirements of service providers. Customers can raise tickets through our web portal and interact with the backend team while tracking the status. Configurable work flow rules allows you design unique processes for each customer.


Key functional features


  • Centralized view of all in process tickets to the relevant persons
  • Login to selected customer personnel to allow them to create their tickets, track progress and communicate
  • Flawless implementation of SLAs with proactive escalations to identified persons / groups
  • Ticket assignment and collaboration
  • Ability to manage a ticket in a work group through assignment of tasks
  • Intuitive and easy to use
  • Accessible from all locations through the internet
  • Alerts on dashboard and emails to keep abreast of any pending activity
  • Multi lingual interface
  • Out of box default setup for quick start
  • Rich documentation and support to Administrators
  • Access to online documentation, FAQs, User guides

Key technical features


  • Secure communication between browser, device and servers
  • Secure database with encryption
  • Scalable to any size of company
  • No space constraints (within fair use policy)

EazeSupport Pricing

We have a flat pricing for EazeSupport based on the number of Support Rep and Portal Licenses being taken.

Number of Support Rep:    Number of Portal Users:    Currency:

Support Rep

30

/user/month
(Billed semi-annually)

Portal Users

60

/user/month
(Billed semi-annually)

EazeSupport Advantages

EazeSupport integrates seamlessly with various channels allowing the Support team and Customer multiple touch points.

adv

Unmatched Flexibility

Allow customers and prospects to interact through various channels including email, phone and web.
Automate activities around ticket assignment, follow-up and reporting.
Use support data to build and expand the knowledge base with root cause analysis.
Integrate with calendar, business hours across time-zones and multiple teams.
In case of any conflicts or differences the data captured in the software can be used as factual information.
Balance work load through automatic assignment rules or manual overrides.

adv

Ease of Use

EazeSupport provides the Customer, Account Managers, Support Representatives and Senior Management with a common work place, this reduces delays, complexities and errors which arise due to manual processes. Various roles which can be configured in the application are

  •   Portal user - customer login
  •   Support representative - team member
  •   Group leader - team leader of a support team
  •   Customer owner - account manager responsible and single point of contact for a customer
adv

Reduced Processing Time

Since the application works through the internet, companies with offices in multiple locations benefit a lot through reduced processing time.

adv

Configurable as per Requirements

Most of the unique aspects of any business can be customized through our configuration tool. SLA plans, Ticket workflow, Escalation matrix, Ticket categorization are all configurable as per requirements.

adv

Auditable Records

Data captured through EazeSupport helps in maintaining records which can be audited. Ticket comments, pause times, reassignment of ownership, interaction with customer all can be tracked and monitored for audit purposes.

adv

Role based Access Control

Data is tightly controlled and access is given as per the organization hierarchy, there is a clear differentation between who can see ticket details within and across support teams.

Service Providers

Extend Your Portfolio of Services. Become a EazeWork Partner.

Meet

If your company is providing business applications to SMEs or managing outsourced customer support you can extend and provide web based SaaS applications also.


You can provide EazeWork’s web based SaaS application to your customers. You will not have to buy any hardware or software and can take EazeWork applications on a pay per use basis. This allows you to limit your exposure and allows you to scale up as you sign up customers.


You can also refer to Partner page for more details on various types of partnerships available.

Please contact our sales team at sales@eazework.com for more details.

Request a Call Back
 
 

Next Step

Icon

1 What is EazeSupport?

View a demo to get familiarized with the feature set of EazeSupport

Icon

3 Request a Demo

We would like to understand your requirements better and provide you with a customized demo

Our clients
4isoft ACAP Solutions Adaan AlltimeIT Analec Bursys Cherrylabs Cloud Xchange Easyrewardz Effectual SpanEvery FactsAfrica FIA Flexsol Flytxt RK Foodland Formcept Grazitti GTS Dubai Hannover Milano Fairs IBE IndusOS Innovis JCDecaux JSM Kamala Stores L And S Loylty Rewardz LRN Ison Technolgies Market Insight Consultants mCarbon Medybiz Pharma Neotech Systems Netrovert Open Mind Oppo Optaamaze PITCS PrimeHealthcare Republic of Chicken Safe Plus Plus Saggezza Setco Skill Recruit Spectrus Timetooth Transstadia Travel Khana Treastech TRF Tricore Vasant Chemicals Vikalp Village Reach Vinculum Welspring Weavings Wunderman